Boomi Support Engineer

About the role

Do you have a passion for integrations and enjoy being a trusted point of contact for customers? As a support engineer for Boomi at Yenlo, you will support our international customers with their integrations and API processes on the Boomi iPaaS platform. You will combine your technical skills with customer focus, ensuring smooth operations and reliable solutions across multiple modules. This position is located in our Colombo office in Sri Lanka. For this position it is mandatory to be present at the office for 2-3 days per week.

About Yenlo
Yenlo is a global leader in integration solutions, specializing in API management, integration technology, and Identity & Access Management. With over 100 highly skilled colleagues – mainly IT specialists supported by our back-office team – we bring technical expertise and a passion for innovative, challenging projects.

We focus on hybrid and cloud-based iPaaS technologies and work closely with leading vendors such as WSO2, Boomi, Microsoft Azure, and AWS. Since 2008, we’ve been a Platinum Partner of WSO2, winning multiple awards along the way. We’ve also partnered with Boomi since 2015 and were recognized as “Best Partner 2021 and 2022” for low-code solutions. These strong partnerships extend across Europe and the US.

Yenlo is truly international, with colleagues and offices in the Netherlands (Schiphol-Rijk HQ and Haaren), Germany, Spain, Sri Lanka, the US, and Canada. English is our main language, reflecting our diverse mix of nationalities and global customer base. We serve mid-sized companies and large enterprises across sectors such as finance, government, healthcare, education, retail, and transport. Some of our well-known customers include Boeing, Bugaboo, Hard Rock Café, Basic-Fit, several ministries, and universities. With an annual turnover of €32 million and a strong API-first, cloud-first vision, Yenlo continues to play a key role in driving digital transformation worldwide.

What you will do

• Act as first and second-line technical support for Boomi-related incidents and questions.

• Analyze, troubleshoot and resolve issues within Boomi integrations and processes.

• Investigate functional and technical errors and coordinate escalations where needed.

• Support customers in restoring services and minimizing operational impact.

• Work closely with integration consultants, developers and managed services teams.

• Document incidents, root causes and solutions in the knowledge base.

• Contribute to continuous improvement of support processes and operational stability.

What do we offer?

Given you are based in or around Colombo, Sri Lanka:

• A gross monthly salary between €1.700 - €2.500

• A performance bonus based on 1 month's salary, determined by achievement of organizational and personal goals

• 14 paid vacation days per year next to the national holidays

• Personal leave as per Sri Lanka law;

• Travel allowance regulation

• Expense scheme

• Laptop and mobile phone with subscription

• Opportunities to learn and develop yourself and your career

• A relaxed working environment where we uphold a hybrid working method: partly office days, partly working from home

• Bachelor’s degree in IT (or equivalent experience).

• 2–3 years of relevant working experience (medior level).

• Knowledge of the Boomi iPaaS platform, REST, SOAP, XML, JSON, and SQL.

• Experience with other iPaaS platforms (WSO2, Mulesoft, etc.) is a plus. Experience with Azure & AWS as hosting provider is a plus.

• Basic networking knowledge (TCP/IP, DNS, VPN).

• Strong problem-solving and analytical skills.

• Excellent communication skills in English (spoken and written).

• Service-oriented mindset, eager to learn, and a real team player in an international environment.

Has your interest been aroused? We look forward to getting to know you. We look forward to receiving your application, come and talk!