Managed Services Engineer Colombo

We are looking for a Managed Services Engineer with a passion for IT and strong analytical skills. Do you enjoy being the first point of contact for clients and assisting them with technical challenges? Then we are looking for you! This position is located in our Colombo office in Sri Lanka.

This is what you get

Working with the newest technologies and of course the matching training is a daily occurrence. For this high pace environment you’ll receive a monthly salary between €1.600 and €2.600 depending on your experience. Also, you’ll receive a performance bonus based on 1 month's salary, determined by on organizational and personal goals. Furthermore, we offer an expense scheme and 14 paid vacation days next to the national holidays. All the abovementioned benefits are conditional you are based in Colombo, Sri Lanka.

Who is Yenlo?

Yenlo is a fast-growing international IT company with approximately 150 colleagues, consisting primarily of highly educated and technically skilled IT professionals. We are a team of experts in the field of integration technology, passionate about delivering innovative and high-impact projects.

Our company language is English, and we proudly represent over 18 nationalities, with offices and colleagues in the Netherlands (Schiphol-Rijk HQ and Haaren), Germany, Switzerland, Spain, Sri Lanka, the United States, and Canada.

We serve a diverse and global client base ranging from SMEs to large enterprises in sectors such as Finance, Government, Healthcare, Education, Industry, Retail, and Transportation. Our clients include organizations like Boeing, Nationale Nederlanden, Hard Rock Cafe, Heijmans, various ministries, and universities.

What are you going to do?

As a Managed Services Engineer, you will serve as the first point of contact for our customers with technical inquiries, primarily focusing on supporting interfaces between various systems. You will manage integrations for public sector clients, such as Digikoppeling (ebXML and WUS) and StUF, analyze technical issues, and optimize data and process flows. You will work closely with internal teams to ensure seamless system operations.

• Responding to support requests via phone, email, and ticketing system

• Analyzing and resolving technical issues related to system interfaces and networks

• Managing and maintaining integrations for public sector clients

• Providing remote support (on-site when necessary)

• Monitoring and improving data and process flows

• Collaborating with other IT teams on complex technical challenges

• Documenting technical procedures and user guides

• Proactively monitoring systems to prevent disruptions

• Logging incidents and resolutions in the knowledge base

In addition, you’re able to bring the following expertise:

• A bachelor’s degree (HBO level) in IT or a related field

• 1–3 years of relevant work experience

• Experience with or knowledge of government organizations is a plus

• Proven experience with interface solutions is essential

• Familiarity with Windows and/or Linux environments

• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

• Knowledge of AWS, WSO2, Kubernetes, and/or Docker is a plus

• Strong problem-solving skills and a proactive mindset

• Excellent communication skills and customer-oriented attitude

• Proficiency in Dutch and English, both spoken and written

• Interest in certifications such as WSO2, Apache Camel, AFAS, or Boomi

• Experience documenting technical processes is a strong advantage

If you recognize yourself in this profile and are ready for your next challenge, we’d love to hear from you!

What do we offer?

Given you are based in Colombo, Sri Lanka:

• A gross monthly salary between €1.600 - €2.600

• A performance bonus based on 1 month's salary, determined by achievement of organizational and personal goals

• 14 paid vacation days per year next to the national holidays

• Personal leave as per Sri Lanka law;

• Travel allowance regulation

• Expense scheme

• Laptop and mobile phone with subscription

• Opportunities to learn and develop yourself and your career

• A relaxed working environment where we uphold a hybrid working method

About Yenlo

Yenlo is a global specialist in integration, API management, and Identity & Access Management, with a strong focus on hybrid and cloud-based iPaaS technologies. We deliver solutions from top-tier platforms such as WSO2, Boomi, Microsoft Azure, and AWS, and our team comprises more than 150 experts worldwide. With an annual revenue exceeding €32 million, Yenlo is a market leader in API-first and Cloud-first integration.

Since 2008, Yenlo has been the Strategic Platinum Partner of WSO2, earning multiple awards including "Best Partner" and "Integration Partner of the Year". Since 2015, Yenlo has also been a full-service implementation partner for Boomi, and was named "Best Boomi Partner" in both 2021 and 2022.

Interested?

We look forward to receiving your application. Let’s have a conversation and discover how we can create value together.